These general terms and conditions of sale (GTCS) apply exclusively between Caves Bernard-Massard- 8, rue du Pont – L-6773 Grevenmacher
Tel.: +352 75 05 45-1 -Fax: +352 75 06 06
(hereinafter referred to as “We”)
and any person visiting or making a purchase via the website stg.bernard-massard.lu (hereinafter “You”).
Any Internet user can read the GTCS on the website stg.bernard-massard.lu (hereinafter the “website”). These GTCS may be subject to change, the applicable conditions are those in force on the website on the date of placing your order.
You declare that you are at least 18 years old and have the legal capacity or parental authorisation to place an order on the website. Any order placed on the website must correspond to the normal needs of a household.
After placing your order, We send You an e-mail confirming the details of your order and informing You of the option to modify your order (including adding or deleting an item) up until the date of sending your items.
We inform You by e-mail when your articles are sent.
This e-mail constitutes our acceptance of your order and thus forms the sales contract between Us and You.
Our prices are indicated in euro and include VAT
For any order over EUR 200 incl. VAT, delivery in Luxembourg is free of charge. A flat-rate amount of EUR10 including VAT will be charged in addition for deliveries worth less than EUR 200 including VAT.
For any delivery abroad, transport and customs clearance costs will be charged as extra. In order for us to submit a price offer for delivery in your country, please contact our customer service directly by phone on + 352 75 05 45 207, fax : + 352 75 92 36 or by e-mail: order@bernard-massard.lu
We can accept your orders within the limits of available stocks. We cannot provide You with any further details on the availability. Delivery times are given for information only and in no case can we guarantee these times.
If, despite our attention, the items are unavailable, We will inform You by e-mail as soon as possible. (i) In the event of unavailability within the specified time limits, We reserve the right to contact You and offer You a replacement item of equivalent quality and price. In the event that We are unable to provide You with an item of equivalent quality and price, You may cancel your order.
(ii) In the event of permanent unavailability, and if We cannot provide You with an item of equivalent quality and price, Your order will be automatically cancelled.
Please note that your payment card is only debited when your order is shipped.
Therefore, in the event that an item is not available and no replacement items can be delivered to You, your payment card will not be charged.
Despite our best efforts, it is possible that a limited number of items on Our website may contain a pricing error. Please be assured, however, that We will check the prices during the shipping procedure for your item.
If the corrected price is lower than the price displayed on the website, We will apply the lowest price and send You Your item. If the corrected price is higher than the price displayed on the website, We will inform You and cancel your order unless You choose to accept the order at the new price.
Any order placed on the website and delivered outside Luxembourg may be subject to taxes and customs duties that are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are at your expense and are your responsibility. We are not required to check and inform You of any applicable customs duties and taxes. To find out more about them, we advise you to contact the competent authorities in your country.
You can pay for your order by bank transfer, when you pick up your order from our wine store in Grevenmacher or online by credit card. Payments by credit card are secured via the Luxembourg transaction company CETREL.
Cards issued by banks domiciled outside Luxembourg must be international bank cards.
We undertake to take back any product that is not suitable against a credit note.
This commitment is limited to the year of delivery of the product, with the invoice serving as proof.
In case of delivery of an item, not in accordance with your order or damaged during transport, please contact us.
The delivered goods will remain our property until You have fulfilled all your obligations towards us, and in particular full payment of the price.
We decline any responsibility in the event that the delivered item does not comply with the legislation of the country of delivery.
We are committed to providing all the care as is customary in the profession. Nevertheless, our liability may not be retained in the event of a breach of our contractual obligations due to a fortuitous event or a case of force majeure as defined by case law of the Luxembourg courts.
In the event of non-substantial differences between the photos presenting the products on our website, texts and illustrations and the articles ordered, we will not be held liable.
We use all the means at our disposal to provide the services covered by these general terms and conditions of sale. We are liable for any direct and foreseeable damage at the time of use of the website or the conclusion of the sales contract between Us and You. In no event shall We be liable for any loss of profits, business losses, loss of data or lost sales or any other indirect or consequential damages that were not foreseeable at the time of use of the Site or the conclusion of the sales contract between Us and You.
The limitation of liability referred to above is inapplicable in the event of theft or gross negligence on our part, in the event of bodily injury or liability for defective products.
We grant You a limited license to access and use the website for your personal use. Under no circumstances are You authorised to download or modify all or part of the website without our express written authorisation. The license does not allow You to use, for sale or any other commercial purpose, the website or its content (listed products, descriptions, prices, downloading or copying of information on behalf of another vendor, use of data, software, graphics, images, texts, photographs, tools).
The website or any part of it may not be reproduced, copied, sold or exploited for commercial purposes without our express written permission.
You may not use techniques to copy any trademark, logo or other information (including images, text, models) that We own without our express written consent. You may not use meta tags or any other “hidden” text containing our name, our brand or that of our Group companies without our express written consent. Any unauthorised use will terminate the license We have granted You.
We authorise You, on a non-exclusive and revocable basis, to create a hypertext link leading to the website’s homepage on the condition that the link cannot create for Us, or for our products or services, a false, pejorative or damaging nature. Under no circumstances can the creation of this hypertext link engage our responsibility, for any reason whatsoever, on the content of your website. Any use in your link of our logo, brand or graphics requires our express written permission.
Users of this site may send Us reviews, comments or other content; submit suggestions, ideas, questions or other information as long as such content is not illegal, obscene, abusive, threatening, defamatory, in violation of intellectual property rights, or harmful to third parties and does not consist of or contain computer viruses, involve political activism, commercial solicitations, mass mailing, channels or any other form of spam. You may not use a false e-mail address, impersonate any person or entity, or not be truthful about the origin of the content.
We are committed to protecting the data that is personal to You. All personal data concerning You that We have collected is treated with the strictest confidentiality, in accordance with the provisions of our personal data protection policy.
These general terms and conditions of sale are subject to Luxembourg law. All disputes relating to the commercial relationship between You and Us are subject to the exclusive jurisdiction of the Luxembourg courts.
One of our key missions is to ensure that our wines are enjoyed responsibly.
We must check that you are of legal drinking age in your country before welcoming you to Bernard-Massard.
If there is no legal age for consuming alcohol in your country, you must already be 18 years old.
Are you already 18 years old?
ALCOHOL ABUSE IS DANGEROUS FOR THE HEALTH. SHOULD BE CONSUMED WITH MODERATION.
You decided to order? Thank you!
The shipping costs are valid for a delivery within Luxembourg.
For all other countries, the shipping costs will be calculated depending on the parcel’s weight and the delivery address.
For all demands from abroad, our sales team will contact you to quote our best offer.
We remain at your disposal for any additional information.
BY TELEPHONE By email